Privacy Policy
This Privacy Policy explains how Aquavolt (“we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit or interact with our website.
We are committed to handling personal information responsibly and in accordance with applicable South African privacy laws.
1. Who We Are
Email: info@aquavolt.co.za
Phone (Caleb): 084 416 4743
Office: 033 001 0571
2. What Information We Collect
We may collect personal information when you:
- Submit an enquiry or contact form
- Request information about our services or products
- Communicate with us via email or phone
- Browse our website
This information may include:
- Name and surname
- Email address and contact number
- Business or site information (if provided)
- Message or enquiry details
- Technical data such as IP address, browser type, and device information
3. How We Use Your Information
Personal information is used to:
- Respond to enquiries and provide requested information
- Deliver services and support
- Communicate regarding quotes, projects, or service updates
- Improve website functionality and user experience
- Maintain security and prevent misuse
- Comply with legal and regulatory requirements
4. Lawful Basis for Processing
We process personal information only where we have a lawful basis, including:
- Your consent
- Contractual necessity
- Legitimate business interests
- Legal obligations
5. Sharing of Information
We do not sell personal information. Information may be shared only with trusted third parties where required, such as:
- Website hosting and IT service providers
- Email and communication platforms
- Professional advisers (legal, accounting, compliance)
- Authorities or regulators when required by law
6. Cookies and Analytics
Our website may use cookies to ensure proper functionality and to understand how visitors interact with the site.
You can manage or disable cookies through your browser settings.
7. Data Retention
Personal information is retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.
8. Security
We implement reasonable technical and organisational measures to protect personal information.
While we take care to safeguard data, no system can be guaranteed to be completely secure.
9. Your Rights
You may request to:
- Access personal information we hold about you
- Correct or update your information
- Withdraw consent where applicable
- Request deletion of information where legally permitted
Requests can be made by emailing info@aquavolt.co.za.
10. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those sites and encourage you to review their policies.
11. Changes to This Policy
This Privacy Policy may be updated periodically.
The most recent version will always be available on our website.
12. Contact Us
Email: info@aquavolt.co.za
Caleb: 084 416 4743
Office: 033 001 0571